5 Metrics to Measure Store Performance and Get CRO Insights to Improve Them

Add to Cart Rate

This is one of the first metrics to understand if your Product Pages (PDPs) are performing.

If visitors are landing on PDPs but not adding products to their cart, the problem is usually one of these:

- Weak value proposition
- Weak trust signals
- Confusing variant selection
- Poor CTA visibility
- Missing information
- Unjustified pricing

Abandoned Cart Rate

This helps you see whether the friction is showing up later in the journey.

If too many people drop off before buying, the issue is often that something wasn't made clear early enough in the user journey.

That might be:

- Unexpected shipping costs
- Discount codes not working
- No clarity around guarantees or returns
- Long delivery times
- Limited payment options

A lot of abandoned carts are due to unanswered questions, last-minute surprises, or confidence dropping at the last moment.

Revenue per Session
This is one of the best metrics in eCommerce because it forces you to look at the commercial reality, not just the conversion optics.

It combines traffic quality, conversion efficiency, and order value into a single metric.

You can have a CR that looks fine on paper, while Revenue per Session tells you the business is going sideways.

I wrote more about this here: How to get CRO Insights from Revenue Per Session

Average Order Value

Sometimes the best growth does not come from getting more people to buy.

It comes from helping customers buy more with:

- Better bundles
- Better navigation
- Better search
- Better merchandising
- Better thresholds
- Better upsells
- Better cross-sells

AOV helps you see whether you are growing order quality, not just order count.

Customer Lifetime Value
This is the metric that tells you whether you are building a healthier business over time.

A one-off conversion is nice, but a customer who comes back, buys more and buys more often is far more valuable.

Many DTC businesses are overly dependent on customer acquisition and completely neglect customer retention.

That is why CLV is such an important and insightful metric.

It forces you to focus on all the growth levers. Conversion Rate, Average Order Value, Customer Retention Rate and Purchase Frequency.

And as the saying goes: “What gets measured gets managed.”